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Citizen Complaint Process

Making and Inquiry or Complaint

An inquiry or complaint can be made by letter, telephone, in person or by email. You do not have to give your name when making a complaint. Any MSUPD employee whose duties involve public contact may accept an initial inquiry or complaint against personnel, procedures or policies. If the inquiry or complaint is about personnel, you should contact the supervisor in charge by calling (662) 325-2121. The supervisor will ensure that your inquiry or complaint is directed to the proper authority.

If your inquiry or complaint appears to be based on a misunderstanding or a lack of knowledge of acceptable or desired conduct, procedures, or practices, the MSUPD employee may offer an explanation. If you are not satisfied with their explanation, you may insist on speaking with the employee’s Supervisor.

Please be prepared to provide the date, time and location of the event; the names of MSUPD employees involved (if known); and the name, address and telephone number of any possible witnesses.

Investigation Procedure

Once your inquiry or complaint is received, it will be thoroughly investigated by a person designated by the Chief of Police. The investigation will usually include a review of all applicable reports, policies and procedures, examination of any evidence or medical records, and interviews with all parties and witnesses. A simple inquiry might take only a day to complete, while a complex complaint may take up to thirty (30) days to investigate and review. Any investigation of a complaint requiring more than thirty (30) days to complete must be approved by the Chief of Police.

If the Investigator determines that an employee violated department policies or procedures, appropriate corrective action is taken.

The Chief of Police will review the complaint and findings. This review is to assure that the investigation was handled thoroughly and objectively. The Chief’s review will also include looking for ways to improve policies, procedures and training.

Questions and Answers

What happens to an employee if he or she is found to have acted improperly?

Some instances require disciplinary action such as reprimand, suspension, or even termination. Sometimes training is appropriate. If a crime has been alleged, the County or District Attorney will determine if criminal charges should be filed.

Do I have any guarantee that I will be satisfied?

Although we cannot guarantee that you will be satisfied, we do guarantee that your inquiry will be investigated thoroughly. You will be allowed to discuss the results with the Chief of Police or his designee.

Commending Exceptional Performance

The best way to commend the actions of a MSUPD employee is to write a brief letter describing the incident and the actions you think were exceptional. Information such as the date, time and location will help identify the employee if you do not know his or her name. You may choose to send the written letter via email to If you choose not to write, you may ask to speak with the individual’s supervisor and make a verbal commendation.

Commendations received by the Chief of Police are forwarded to the employee with a copy placed in his or her personnel file. Although our employees do not expect to be thanked for everything they do, recognition of exceptional service is always appreciated. This kind of feedback helps us to know if we are doing a good job.

Notice of Recording

For your safety, Mississippi State University deploys cameras and video recordings of public spaces and buildings.